Essential to product safety is ensuring customers and others handling our products have the full safety information they need. To collect this information, we have conducted product safety reviews of all our commercial products by characterizing EH&S hazards, examining uses, and taking actions to address concerns. Safety information from these reviews is used in safety data sheets (SDS), which are a primary vehicle for communicating hazards information. We also share products hazards through labels that are compliant with the Globally Harmonized System (GHS), Safetygrams, and customer training. We are not aware of any fines in fiscal 2018 resulting from the use of our products.
The intent of the Precautionary Principle is supported through our product safety reviews (see Product Risk Assessments) and our phased process for new technology development that identifies and addresses potential risks. We also evaluate customer end-uses that are new and "high-risk," such as near-consumer uses and food contact, through an additional risk review process. The review may result in the product end-use being support, supported with conditions, or prohibited. Sales into prohibited product uses are forbidden, including through distributors. We also monitor and evaluate opportunities to eliminate products from our portfolio that are considered highly hazardous.
To help manage the security and risks of our highest hazard products, we have instituted customer qualification requirements. Before a customer can receive certain products, that customer company must be evaluated against specific criteria to assess their qualifications for handling the product.
Product Safety regulations continue to develop globally, and we monitor and respond to changes.
REACH and Global Product Regulations
Air Products completed the registration for all required substances under the EU REACH (Registration, Evaluation and Authorization of Chemicals) legislation; ensured all products and key raw materials remained on the U.S. Toxic Substances Control Inventory (TSCA) as part of the recent modernization efforts by the U.S. EPA; and is registering required substances under Korea REACH and Taiwan REACH. We are also preparing for the new European Poison Control Center Notification requirements with pending deadlines of 2020 and 2021.
We provide clear and easy to understand directions on the safe use and handling of our products, all of which comply with our own requirements and governmental regulations for hazard communication information, specifically data sheets and labels. We have completed the implementation of the Globally Harmonized System (GHS) to define, classify and consistently communicate chemical hazards and safety information.
Product Safety Training
Air Products offers safety training to our customers. The training topics vary from general compressed gases safety to product specific safety. This training can be arranged by contacting your sales representative. If you are not sure who your sales representative is, call our Customer Service Organization at 800-224-2724, and they will be glad to help you contact your representative.
Emergency Response System
For assistance involving Air Products' gases and equipment, 24 hours a day, 7 days a week:
800-523-9374 (Continental U.S. and Puerto Rico)
610-481-7711 (Other locations)